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Customer Care Page - Laundry Clothes Hanging Dryer and Airers

We have outlined below our returns policy, faulty or damaged goods policy and privacy policy.

Returns Policy

When shopping online we want to ensure you are happy with your purchase and feel good about the experience of shopping with us. If for any reason you are not pleased with the items purchased online, or if it is not what you expected, you have the option of returning the item to us for a full refund of the product price subject to the following conditions: If you simply have changed your mind, the refund will be for the product price only and not the postage cost; If you post the item to us, you do so at your own expense; and The item must be returned in original condition and unopened packaging within 14 days of receipt.

Faulty or Damaged Goods

We carefully check and package all products prior to shipping. However if a purchased item is faulty or damaged upon arrival at the delivery address, we are happy to offer a replacement or refund the item at our expense.

Please send an email to myjapaneselaundry@gmail.com to discuss the faulty items and to obtain our reply paid address.

Please note that refunds can only be issued to the credit card or PayPal account that was originally charged.

Privacy

At My Japanese Laundry we want purchasing of our products online to be a good experience. So we have taken all reasonable steps to safeguard any personal information you have disclosed to us against risks of loss, unauthorised access and disclosure to third parties. Contact information you provide us with is used solely for sales fulfilment purposes. Any personal information you have disclosed to us is not used for marketing purposes or sold to third party marketers.

For secure, confidential payment processing, we use PayPal.

Ian and Jacqui

My Japanese Laundry

Email:  myjapaneselaundry@gmail.com

Phone: 0403 856 748

Our preferred method of contact is by email. If you need to contact us, please allow 24 for hours for us to respond.  

Address:

P.O Box 476

Carnegie

Victoria, Australia

3163

Trade enquiries are welcome.